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Overview - Enrol

This course will give your staff exceptional skills in dealing with your customers, however this course will also provide expertise and skills in “frontline management. The FRONTLINE manager is the key link between your organisation’s staff and the operations where the business deals with its customers/clients. Consider the advantages for your business and its staff of: -

• Having skills to confidently work as a frontline manager
• Formal, nationally recognised qualifications
• Recognition of all existing skills to ease the study load

Core Units (All 5 core units are compulsory)
Monitor a Safe Workplace - Thus unit will develop vital skills as Occupational Health & Safety issues dominant insurance, government and employer concerns. The activities in this unit get you to create or evaluate the OH&S policies of your workplace.

Develop Work Priorities - What to do first and how to make sure the right things get done. Being organised and knowing that there is a good basis for your priorities makes work easier and more effective.

Show Leadership in the Workplace - Business success requires effective leadership and initiative in the workplace.

Manage Effective Workplace Relations - Getting along can make the workplace a pleasure or a pain. People management is a skill that we can all learn and the benefits are reflected in the whole workplace.

Implement Operational Plan - All businesses have aspirations but how are they achieved? You will learn to build success into your workplace.

Electives (only select 3 of these units)
Implement Continuous Improvement - Competition in business today means get better or get out. This unit teaches you the skills to enable your workplace to prosper.

Promote Innovation and Change - What you’re using today will be old hat tomorrow. All workers need to be able to adopt and make the best possible use of future changes.

Develop Teams and Individuals - How can we get the best out of all members of your staff? It’s a never-ending task to get the combination just right. This will offer practical and effective approaches to improve the skills and abilities of your staff.

Lead Work Teams - Develop the skills to understand and manage how staff members work.

Implementation of Workplace Information Systems - How is your business going to use computers and the latest technology? You will have the skills to assist in making the decisions for the future of your workplace.

Coordinate Implementation of Customer Strategies - Customers are the best thing for your business. Are you handling them in the best ways possible?

Existing Worker Traineeships (Business/ Management Courses)
In recent years there has been a strong commitment at national and state levels to make training more flexible, relevant and responsive to the needs of employers, industry and the community. Traditionally apprenticeships and traineeships have provided a combination of work with a structured training program for school leavers and employees entering or re-entering the workforce. This policy has been revised to allow existing workers (workers currently in the workforce) who need additional training and who meet the eligibility criteria to access traineeships.

Getting Started
Once you have decided to start a traineeship you will need to contact a local New Apprenticeship Centre and have a representative provide the documents to apply for registration and the application for funding. Once the traineeship has been accepted if you choose Cottonsoft as the training provider we will provide the course materials and training can commence this will usually occur within 2 to 6 weeks.